ik33 Privacy Policy
Your privacy matters to us. This Privacy Policy explains how ik33 collects, uses, stores and protects your personal information when you use our platform. Please read it carefully before registering an account.
This Privacy Policy ("Policy") describes how ik33 ("we", "us", "our", "Platform") collects, processes, stores, shares and protects the personal information of users ("you", "your", "Player") who access or use the ik33 online casino and sports betting platform at https://ik33.ws, including any associated mobile interfaces or features. This Policy forms part of our Terms and Conditions and should be read alongside that document. By registering an account on ik33 or otherwise using the platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal information as described herein.
ik33 is committed to handling your personal information responsibly and in accordance with applicable data protection principles. We collect only the information that is reasonably necessary to provide our services, and we take all commercially practicable steps to keep that information secure. This Policy applies to all players, regardless of the device or channel through which they access ik33, including desktop browsers, mobile browsers and any native application interfaces.
When you register, use or interact with the ik33 platform, we may collect the following categories of personal information. The specific data we collect depends on the features and services you use and the interactions you have with us:
- Identity information: Full legal name, date of birth, gender (where provided), and government-issued identification document details (such as National ID, passport or driving licence) collected for KYC verification purposes.
- Contact information: Mobile phone number, email address, and residential address, including city and division within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
- Financial information: Details of payment accounts used for deposits and withdrawals, including mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details and card information (where applicable). We do not store full card numbers; card transactions are handled by our PCI-compliant payment partners.
- Transaction and gaming history: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed and account balance changes. This data is retained for regulatory compliance, dispute resolution and fraud prevention purposes.
- Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, referring URLs and other standard web analytics data collected automatically when you access the platform.
- Communications data: Records of any communications you have with ik33's customer support team, including support ticket content, email correspondence and any feedback or complaints you submit.
We do not collect sensitive personal data such as racial or ethnic origin, religious or political beliefs, biometric data or health information unless we are legally required to do so in connection with a specific regulatory obligation. Where we collect any information beyond the categories listed above, we will inform you at the time of collection and provide an opportunity to consent or object as appropriate.
ik33 uses the personal information it collects for the following purposes. We rely on one or more lawful bases for each category of processing, as described in Section 5 of this Policy:
- Account registration and management: To create and maintain your player account, verify your identity, process your deposits and withdrawals, and provide access to all games and features on the ik33 platform.
- Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, money laundering, unauthorised account access, multi-accounting, bonus abuse and other prohibited conduct as defined in our Terms and Conditions.
- Customer support: To respond to your queries, complaints and support requests, to resolve disputes, and to improve the quality of our customer service based on interaction data.
- Responsible gaming: To monitor player behaviour patterns that may indicate problem gambling, to administer deposit limits, session time reminders and self-exclusion requests, and to fulfil our obligations under responsible gaming policy.
- Marketing and promotions: To send you promotional offers, bonus notifications and news about ik33's services by email or SMS, where you have not opted out of receiving such communications. You may opt out at any time by contacting [email protected].
- Platform improvement: To analyse usage patterns, game popularity, navigation behaviour and technical performance data to improve the ik33 platform, personalise your experience and develop new features and services for our Bangladesh player base.
We will not use your personal information for any purpose that is incompatible with the purposes listed above without obtaining your explicit prior consent. Where we intend to use your information for a materially different purpose, we will notify you and, where required, seek your consent before proceeding.
We process your personal information on one or more of the following lawful bases, depending on the specific purpose of processing:
- Contractual necessity: Processing that is necessary to perform our contract with you — for example, creating your account, processing deposits and withdrawals, and settling bets. Without this processing, we could not provide the platform's core services.
- Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, tax reporting obligations and responses to lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: Processing carried out for our legitimate business interests, including fraud detection, platform security, business analytics, and the prevention of prohibited conduct, provided those interests are not overridden by your rights and interests.
- Consent: Where we rely on your consent as the legal basis for processing — for example, for sending you marketing communications — you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
ik33 does not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. We may, however, share your information with the following categories of third parties where necessary to provide our services or comply with our legal obligations:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard and our banking partners receive only the financial data necessary to process your transactions. These partners operate under their own privacy policies and are bound by contractual confidentiality obligations with ik33.
- Identity verification providers: Third-party KYC and AML service providers who assist us in verifying player identities, screening against sanctions lists and monitoring for suspicious transaction activity. These providers are bound by strict data processing agreements.
- Technology and infrastructure partners: Cloud hosting providers, content delivery network partners and cybersecurity service providers who process data on our behalf to deliver a secure, stable and fast platform experience. All such partners are bound by data processing agreements that prohibit any use of your data beyond the scope of services provided to ik33.
- Law enforcement and regulatory authorities: Where we are required by applicable law, court order or regulatory direction to disclose your information, we will do so. We will notify you of any such disclosure to the extent permitted by law, unless we are prohibited from doing so by the terms of the relevant legal obligation.
In all cases where we share data with third parties, we take all reasonable steps to ensure that those parties protect your information to a standard equivalent to or better than the standard applied by ik33. We do not permit third parties to use your data for their own purposes beyond what is necessary to fulfil the service they provide to us.
ik33 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyse platform usage and support our fraud prevention systems. A cookie is a small text file placed on your device when you visit the platform. We use the following categories of cookies:
- Essential cookies: Required for the platform to function correctly. These include session management cookies, authentication tokens and security cookies. You cannot opt out of essential cookies without losing access to core platform features.
- Analytics cookies: Help us understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised where possible and is used solely to improve platform performance.
- Preference cookies: Store your platform settings such as language preference and display options so that you do not need to reconfigure the platform each time you visit.
You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ik33 platform. For further information on cookies and how to manage them, refer to your browser's help documentation.
ik33 retains your personal information for as long as your player account is active and for a defined period thereafter, in order to comply with our legal obligations and to resolve any disputes or claims that may arise after account closure. The standard retention periods that apply to each category of data are as follows: identity and KYC documents are retained for a minimum of 5 years following account closure; transaction and gaming history records are retained for a minimum of 5 years; communications data is retained for 2 years from the date of the communication; technical and device data is retained for up to 12 months in identifiable form and may be retained in aggregated, anonymised form indefinitely for analytics purposes.
When the applicable retention period has expired and there is no longer a legal or regulatory requirement to retain your data, ik33 will securely delete or anonymise your personal information. Where deletion is not immediately practicable for technical reasons, we will ensure that your data is isolated from any further processing until deletion is complete. You may request earlier deletion of your data by contacting [email protected], subject to any overriding legal obligation that prevents us from complying with such a request.
Subject to applicable law, you have the following rights in relation to the personal information that ik33 holds about you. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within a reasonable time and in any event within 30 days of receiving your request:
- Right of access: You have the right to request a copy of the personal information we hold about you, together with information about how it is processed. We will provide this free of charge in most cases.
- Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. Where we are unable to correct data directly (for example, because it forms part of a regulatory record), we will note your objection on your account file.
- Right to erasure: You have the right to request deletion of your personal information in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to overriding legal retention obligations.
- Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved, or where processing is unlawful but you prefer restriction to erasure.
- Right to data portability: Where we process your data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.
- Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to object to direct marketing at any time, and we will cease such communications promptly upon receipt of your objection.
We will not charge you for exercising any of your rights listed above, and we will not discriminate against you for exercising those rights. If we are unable to fulfil a request — for example because compliance would conflict with a legal obligation — we will explain the reason clearly and promptly.
The ik33 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If you believe that a person under 21 has provided us with personal information or has registered an account on ik33, please contact us immediately at [email protected]. Upon confirmation, we will delete the relevant account and all associated personal data without undue delay.
ik33 takes reasonable technical and operational measures to prevent registration by persons under 21, including age verification checks during the registration process and ongoing monitoring for indicators of underage account usage. However, no system is entirely foolproof, and we rely on users, parents and guardians to report any concerns about underage access to our platform to us as soon as possible.
ik33 primarily serves players based in Bangladesh and stores player data on servers located in secure data centres. In some cases, your personal information may be transferred to, processed or stored in a jurisdiction outside Bangladesh in connection with the services provided by our technology partners or payment processors. Where such transfers occur, we take all reasonable steps to ensure that your information is protected by contractual safeguards equivalent to those that apply within Bangladesh.
We do not transfer your personal information to countries that do not provide an adequate level of data protection without implementing appropriate safeguards. If you have concerns about the international transfer of your data, please contact us at [email protected] and we will provide further information specific to your query.
Despite our best efforts, no digital platform can guarantee absolute security against all possible threats. In the unlikely event that ik33 becomes aware of a security incident involving your personal data — such as an unauthorised breach of our systems — we will take immediate steps to contain the incident, assess its scope and mitigate any potential harm to affected players. Our security team operates around the clock to monitor for threats and respond to incidents.
Where a security breach is likely to result in a high risk to your rights and freedoms, ik33 will notify you directly and without undue delay, providing information about the nature of the breach, the likely consequences and the steps we have taken or propose to take to address it. We will also report notifiable breaches to the relevant authorities as required by applicable law.
ik33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address associated with your account. The revised Policy will take effect on the date specified in the notice.
We encourage you to review this Privacy Policy periodically to stay informed about how ik33 protects your personal information. Your continued use of the ik33 platform following any update to this Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any changes to this Policy, you should discontinue your use of the platform and may request the deletion of your account and personal data by contacting [email protected].
If you have any questions, concerns or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in this Policy, please contact ik33's data support team. We are available 24 hours a day, 7 days a week, and are committed to responding to all privacy-related enquiries promptly. Our support team serves players across Bangladesh — from Dhaka to Cox's Bazar, Rangpur to Sylhet — and aims to resolve all data queries within 5 business days.
Email: [email protected]